How much do you charge for delivery?
Standard UK delivery is:
- £10.99 on orders up to the value of £20.00
- £4.95 on orders up to the value of £65.00
- FREE on orders over the value of £65.00
Please see our delivery page for full details of the costs for specific locations.
What time will my order arrive?
Your order will be delivered between 8.00am and 6.00pm on the date you choose. If you provide your email and/or mobile number at registration or checkout, then we can pass this onto our courier who will use their industry leading predict and follow your parcel services which allow you to receive a 1 hour delivery window via SMS or email, allowing you to track the progress of your order on a map, counting down to a 15 minute window.
Where will my order be delivered if I'm out?
Due to the majority of our orders being perishable, our couriers are instructed by us to leave your order in the safest location possible and then post a card with its location through your door. If you think you may be out when your delivery is due, there is a section within the checkout for you to detail special delivery instructions, i.e. “leave in the shed”. However, if you provide your email and/or mobile number at registration or checkout, then we can pass this onto our courier who will use their industry leading predict and follow your parcel services which allow you to receive a 1 hour delivery window via SMS or email, allowing you to track the progress of your order on a map, counting down to a 15 minute window.
Why hasn’t my order arrived within the agreed time slot?
For all delivery services you can track your order with the courier using the link on the email we have sent you to confirm despatch. If you have any more queries please contact us on 01361 884 006.
What do I do with my order when I receive it?
Your meats will arrive frozen in a fully insulated and secure polystyrene coolbox within a cardboard outer box.
Place your meats into the freezer immediately after the box has been opened.
Check all packaging for the meats is sealed before storing in your freezer.
If any product seals are broken, do not consume and contact our customer services team on 01361 884 006.
Store your frozen meat products in your freezer at -18°C or below
We recommend fully defrosting your meats before cooking. Please allow the meats to defrost for up to 24 hours in your refrigerator at below 5°C . Use by the ‘best before date’ indicated on the pack
On the rare occasion that anything is incorrect with your order, please make our customer service team aware of any discrepancies within 24 hours from receipt of delivery by calling 01361 884 006.