Products

Please read our FAQ before sending us a message.

Will my products arrive frozen?

Yes, Your order is packed with dry ice which is proven to keep your products frozen solid for up to 48 hours.

Are any of your products gluten free?

Yes, we are a gluten free site, which means all our products are suitable for people with gluten intolerance.

What's the shelf life on my purchased items?

All our frozen products that we manufacture will have an 18 month shelf life.

Can I cook your products from frozen?

All our burgers, sausages and meatballs can be cooked from frozen.

Can I collect my order?

If you’re local then yes, we love meeting our customers.

Can I leave product feedback?

We always strive to ensure our products are amazing, so yes please feel free to leave constructive feedback and reviews on our website.

Ordering

How do I change an item I've bought online?

Give us call on 01361 884 006 and we will try our very best to accommodate your request.

How do I cancel an order I've made online?

Give us a call on 01361 884 006 and we will endeavour to cancel this for you, if your order hasn’t already been dispatched.

How do I change my delivery address?

Give us a call on 01361 884 006 and we will endeavour to change this for you, if your order hasn’t already been dispatched.

Packaging

How are your products packaged?

All of our meat products are professionally skin-packed or vacuum packed then frozen to lock in nutrients, flavour & freshness in.

Can I return my polystyrene coolbox?

Sadly no, but they are great to up cycle (Planting seeds, kids sandpit, storage etc).

What is dry ice?

Sachets of Dry Ice (Solid Carbon Dioxide) is very cold at approximately -60°C. It is designed to turn from a solid into a gas whilst in transit to you and by doing this it will keep your products perfectly frozen. The bags should arrive empty, however sometimes it may be the case that a small amount of Dry Ice is still in its solid form when your order arrives. This is not abnormal and if this is the case please follow the 5 simple guidelines below for disposal.

DO NOT allow solid Dry Ice to come into contact with your skin
DO NOT put Dry Ice into drinks
ALWAYS keep Dry Ice away from children
ALWAYS store Dry Ice in a well ventilated area
DO NOT place Dry Ice in a working refrigerator or freezer once removed from box.

Delivery

How do I leave delivery instructions and what if I need to change them?

This can be done at the checkout point i.e. “leave in the shed”. But if your order has already been dispatched, then you can add instructions by replying to the delivery SMS text message sent from Parcel Force.

Will my order arrive frozen?

Your order will be dispatched on a next day delivery service at below -18°C and packed with dry ice which is proven to keep your products frozen solid for up to 48 hours.

For NI and the Highlands, delivery can take  between 2-3 days, we will ensure your orders are packed with extra ice. 

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