How to Reset My Account Password?

Here is a step by step tutorial to help you reset your account password if you are having trouble login into your account. Make sure you are logged out of your account first.

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ON A PC OR LAPTOP

Step 1 – Click the ‘LOGIN’ button.

my account

Step 2 – A popup will appear. Click the ‘Lost your password?’ button.

lost password popup

Step 3 – Enter your email address and click the ‘Reset Password’ button.

Step 4 – A confirmation message will appear on your screen. Please check your emails to reset your password.

Step 5 – In your email please click the link to reset your password as shown below.

Step 6 – Enter your new password into both boxes and click the ‘Save’ button.

Step 7 – A confirmation message will appear to say your password has been reset successfully.

ON A MOBILE PHONE

Step 1 – Click the menu icon.

Step 2 – A side menu will appear. Click ‘Login’ from the menu.

Step 3 – Click the ‘Lost your password?’ button.

Step 4 – Enter your email address and click the ‘Reset Password’ button.

Step 5 – A confirmation message will appear on your screen. Please check your emails to reset your password.

Step 6 – In your email please click the link to reset your password as shown below.

Step 7 – Enter your new password into both boxes and click the ‘Save’ button.

Step 8 – A confirmation message will appear to say your password has been reset successfully.